Privacy Policy

At GeriSupport, protecting the privacy and dignity of our users—seniors, families, and caregivers across India—is paramount. We safeguard your personal and sensitive information with the utmost care, honoring it just as we honor elders as the heart of our families. This Privacy Policy clearly outlines how we collect, use, store, and protect your data across our elder care services, including telecare, in-home care, and assisted living facility searches.We comply with India’s Digital Personal Data Protection Act, 2023 (DPDP Act), and the Information Technology Act, 2000, reaffirming our commitment to earning and maintaining your trust as your partner in senior care.

1. Scope of This Privacy Policy

This Privacy Policy applies to all users of GeriSupport, including seniors, family caregivers, NRIs, and caregivers, who access our website, mobile app, or services. It covers data collected through:

• Telecare services (e.g., remote monitoring devices, health record access).
• In-home care services (e.g., caregiver matching, profiles).
• Assisted living facility searches (e.g., facility profiles, reviews).
• Website interactions (e.g., forms, cookies, consultations).

We are the data fiduciary under the DPDP Act, responsible for determining how your data is processed. If you have questions, contact our Data Protection Officer at info@gerisupport.com

2. Information We Collect

To provide personalized elder care services, we collect the following types of information:

• Personal Information: Name, email, phone number, address, date of birth, and emergency contacts, provided when you register, request consultations, or search for services.
• Health Information: Medical history, care needs (e.g., dementia, mobility issues), medication details, and data from telecare monitoring devices (e.g., blood pressure, glucose levels), with your explicit consent.
• Caregiver Information: Caregiver profiles, qualifications, certifications, background check results, and performance reviews, collected from caregivers listing on our platform.
• Financial Information: Payment details (e.g., credit card, UPI) for service bookings, processed through secure gateways.
• Technical Information: IP address, browser type, device data, and cookies to enhance your website experience and track usage.
• Preferences and Feedback: Care preferences (e.g., vegetarian meals, cultural events), family reviews, and survey responses to improve services.

3. How We Collect Information

We collect data through:

• Direct Input: Forms you fill out (e.g., contact forms, care needs assessments), consultations, or account creation.
• Telecare Devices: Remote monitoring devices (e.g., wearables, smart pill dispensers) that transmit health data with your consent.
• Third Parties: Health records from doctors or pharmacies (with your permission), caregiver certifications, or facility data from partnered assisted living providers.
• Automated Tools: Cookies, analytics tools (e.g., Google Analytics), and tracking pixels to understand site usage and personalize content.

Consent: We obtain explicit consent before collecting sensitive data, such as health information or telecare device data, ensuring you control what you share, in line with the DPDP Act.

4. How We Use Your Information

We use your data to deliver and improve our elder care services, always with your trust in mind:

• Service Delivery: Match seniors with caregivers or assisted living facilities based on care needs and preferences (e.g., dementia care, cultural interests).
• Telecare Support: Analyze health data from monitoring devices or medical records to create personalized care plans and coordinate with doctors/pharmacists
• Communication: Send updates, appointment reminders, or family reports via email, SMS, or app notifications, keeping NRIs and families connected.
• Payment Processing: Process payments securely for in-home care or facility bookings.
• Quality Assurance: Use caregiver reviews and facility feedback to maintain high standards, ensuring empathetic, refreshed caregivers
• Site Improvement: Analyze technical data to enhance website performance and user experience.
• Marketing: Send personalized offers or newsletters about elder care services, with an option to opt out at any time.

5. How We Share Your Information

We share your data only when necessary to provide services or as required by law, with your consent where applicable:

• Caregivers and Facilities: Share care needs and preferences with vetted caregivers or assisted living facilities to facilitate matching and care delivery (e.g., sharing health data with a dementia care facility).
• Healthcare Providers: Share health data with doctors or pharmacists ) to coordinate personalized care plans, with your explicit consent.
• Service Providers: Share limited data with trusted partners (e.g., payment gateways, analytics providers) who adhere to strict privacy standards.
• Legal Obligations: Disclose data if required by Indian law, such as under the IT Act or DPDP Act, to comply with court orders or protect user safety.
• Family Members: Share updates with designated family contacts (e.g., NRIs) for care coordination, as per your instructions.

6. Data Security

We protect your data with industry-standard measures, treating it with the care we’d give a cherished elder:

• Encryption: Use SSL/TLS encryption for data transmission and AES-256 for stored data, including health records and payment details.
• Access Controls: Restrict data access to authorized personnel with strict authentication protocols.
• Secure Payments: Process payments through PCI-compliant gateways to protect financial information.
• Regular Audits: Conduct quarterly security audits and vulnerability assessments to ensure system integrity.
• Device Security: Ensure telecare devices use encrypted connections to transmit health data securely.

7. Your Rights Under the DPDP Act

As a user in India, you have the following rights over your personal data, as per the DPDP Act:

• Right to Access: Request details of the data we hold about you or your loved one.
• Right to Correction: Ask us to correct inaccurate or incomplete data.
• Right to Deletion: Request deletion of your data, subject to legal retention requirements.
• Right to Portability: Obtain a copy of your data in a structured, machine-readable format.
• Right to Withdraw Consent: Revoke consent for data processing (e.g., telecare monitoring) at any time, though this may affect service delivery.
• Right to Grievance Redressal: Raise concerns with our Data Protection Officer for prompt resolution.

To exercise these rights, contact us at info@gerisupport.com We’ll respond within 30 days, as required by law, treating your request with the respect it deserves.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website and app:

• Essential Cookies: Enable core functions like account login and service searches.
• Analytics Cookies: Track site usage (e.g., via Google Analytics) to improve performance and content.
• Marketing Cookies: Deliver personalized ads or offers, which you can opt out of.

You can manage cookie preferences through your browser settings or our cookie consent popup. By using our site, you consent to essential cookies, but you can disable non-essential ones, reflecting our commitment to your control.

9. Data Retention

We retain your data only as long as necessary to provide services or meet legal obligations:

• Active Users: Personal and health data is kept while you use our services to ensure seamless care delivery.
• Inactive Users: Data is deleted after 2 years of inactivity, unless required by law (e.g., tax records for 7 years).
• Health Data: Telecare and medical data is retained only with your consent and deleted upon request, subject to legal requirements.

10. International Data Transfers

For NRIs or users outside India, we may transfer data to servers in secure jurisdictions (e.g., Singapore, USA) to provide services. We ensure:

• Compliance: Data transfers comply with the DPDP Act and international standards (e.g., GDPR for EU users).
• Security: Transferred data is encrypted and stored with providers meeting global security standards.
• Consent: We obtain your permission before transferring sensitive data abroad.

Our Assurance: Whether you’re in Mumbai or New York, we protect your data with the same care, ensuring it’s safe for your loved ones’ care.

11. Third-Party Links

Our website may link to third-party sites (e.g., assisted living facility websites, payment gateways). These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before sharing data, keeping your trust first, as we do with our elder care services.

12. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect data from children. If we discover such data, we will delete it immediately, ensuring our platform remains a safe space for senior care.

13. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on this page, and we’ll notify you via email or app notifications for significant changes. The policy is effective as of April 19, 2025, and your continued use of our services indicates acceptance of the updated terms.

14. Contact Us

If you have questions, concerns, or wish to exercise your data rights, contact our Data Protection Officer:

• Email: info@gerisupport.com
• Phone: +91 7550065575
• Regd off: 10/1, 13th Street, Nandanam Extn, Nandanam, Chennai - 600 035.

We’re here to address your concerns with the same warmth and care we bring to your loved ones, ensuring your trust in GeriSupport